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Monthly Posts: June


We've built this dedicated area, where our experts are to give an advised opinion on financial news and events, focusing on payment solutions, answering and debating frequent issues addressed by collaborators, customers or brand new visitors.
We will provide a range of topics related to financial payment market trends, SEPA project and related business opportunities.
We are looking forward to hearing what you have to say, so please don't hold back, join the conversations and let's share ideas & (professional) information on these hot business topics!

SEPG Conference in Prague

Motto: "We need a methodical methodic method..."
(Volunteer Marek, "The Good Soldier Švejk" by Jaroslav Hašek.)

Last week I participated at the SEPG Conference in Prague.
"Known as the most influential CMMI conference in Europe, SEPGSM Europe 2009 has evolved to become the premier learning and networking event that brings together industry leading
organizations who are putting CMMI, People CMM, TSP, PSP, Agile, Six Sigma, ITIL and ISO standards, and other performance improvement methods together to perform at a higher level."
You can read the newletters form this conference on the conference site.

It was a good opportunity to remember the Good Soldier Švejk' wisdom, drink one of the best beers in the world and prepare for the next step in process improvement in my organization.

They say a successful conference should give you at least one good idea.
They were many more but four of them are really useful for our "small but complex" company.

CMMI Model tells you "the What": what practices you should implement in your processes.

It doesn't tell how to do it. But there are good methodologies like Six Sigma which can give you excelent ideas and we should take a closer look.

CMMI for Services model is "cool". Very useful and is becoming more and more popular. Not to forget that 80% of companies in USA and Europe are services companies. This includes the financial institutions. We've already started a self-evaluation against this model. For the moment, just to see what practices could help improve our services departments.
"Everything one needs" on this model for the moment is right on the SEI site http://www.sei.cmu.edu/cmmi/models/index.html
You should read also this article CMMI for Services: Surprisingly Flexible!

Don't think "this is mandatory to reach CMMI Maturity Level 3", think "this is important for our business". It is important for our business to adopt practices verified and validated by the industry. But if we focus on succes at Scampi A, at any price, we might be doing a huge mistake. Focus should be naturally on our business objectives.

We are not alone in this big world. Even a budget of 1 million dollars or euros won't help you very much to improve easily your nice set of processes. Our problems are everyone's problems.
It's a human thing to resist change, it seems.
However there are simple strategies, tactics and ideas that we can borrow from others smarter. The good news is that we can do it with fewer resources than we thought but with more brains. Read this one Small Projects Management: 7 Tactics That Pay-Off Big!

to be continued --> --> --> to be continued --> --> --> to be continued --> --> -->

Emilia Dragne

Intertek ISO 9001:2008CMMI Level 2ISO  9001/2008 Dun & Bradstreet